At the Generate Group we don’t just deliver a solution - we deliver a service. Our philosophy is to provide a solution that is reliable, easy to use and offers a tangible return on investment. All installations come with fully accredited training and various levels of ongoing support to ensure all employees are utilising the solution to the best of its abilities. With varying degrees of support available you can choose a service that is best suited to your business needs and benefit from the Generate Group’s team of dedicated support personnel. P.A.Y.G A 'pay as you go' support level. Get help when you need it without the need to commit to a fixed cost. Standard This level of support is designed to offer the maximum assistance from our dedicated support centre personnel together with an analysis report to help you better understand your solution. Monday to Friday 9am to 5pm, unlimited support. V.I.P Enjoy unrivalled, 24 hour unlimited support with a performance partnership that offers ongoing analysis reports and training for key staff. Such support ensures your solution is working for you and your staff are working with the solution. Additional modules that allow you to create a support package entirely based on the suite of products you have installed. Adding these options to your core contract will increase the amount of allocated support time and reduce support rates in accordance with your contract discounts. Including: Bevlink, Gaming, Function Planning, Membership, Vendling Machines and Wireless Network.